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Unified Communications Command Suite

Flexible unified communications management, reporting and diagnostics. Simplify the day-to-day management of your unified communications so you can focus on workforce adoption, quality of experience, faster migrations and more secure communications.

Unified Communications Command Suite enables you to effortlessly analyze cost, adoption and performance of your UC environment with the only UC analytics and diagnostics solution on the market for Exchange, Office 365, Skype for Business and Cisco Unified Communications Manager:

  • Increase user productivity
  • Improve adoption
  • Enable IT to make cost-saving decisions
Unified Communications Command Suite


ROI analytics

Compare costs, adoption and performance across Exchange, Skype for Business, Office 365 and Cisco Unified Communications Manager, giving you the confidence to make decisions on UC consolidation and reducing travel expenditures. You’ll be able to protect and strengthen your existing investment in unified communications by encouraging adoption and reducing reliance on costly, traditional communication systems.

Usage diagnostics

Understand the flow of communications, pinpoint bottlenecks and provide additional training to improve adoption and enhance user productivity.

Enhanced quality of experience

View quality of experience insights and performance and availability diagnostics to help you offer optimal end-user experiences to ensure productivity and validation of your UC investment.

Migration planning

Plan for server capacity and inventory the state of current and new environments to make migrations faster and less stressful. UC Command Suite assesses usage and availability before, during and after a migration so you have the insights needed to confidently plan and reduce the risk associated with your on-premises or Office 365 migration project.

Secure communications

Perform forensic analyses and communication breach remediation to protect your organization’s reputation, intellectual property, personally identifiable information and other sensitive communications from leaving the company. UC Command Suite is the only solution on the market to offer data leak prevention analytics for Exchange on-premises as well as deliver the insights needed to reinforce communication policy training, boost security settings and investigate communication breaches to stop future events.


Analytics dashboard
Better business decisions
Improve UC adoption
Enhanced user experience
Simple troubleshooting
Get platform diagnostics
Optimize your environment
Comprehensive control
Analytics dashboard

Analytics dashboard

Quickly gain insights across your unified communications systems.


Before installing UCCS - Analytics, ensure your system meets the following minimum hardware and software requirements:


Minimum: Quad core 64-bit computer.


Minimum: 16 GB.

  • 5 GB for the application
  • X GB where X is the required disk space for collected data

For estimates regarding the required disk space for the collected data for different numbers of users for all the platforms, see the UC Analytics Deployment Sizing.xlsx spreadsheet which can be found under Documentation in the autorun.exe.

Operating System

Windows 7 (64 bit version) or later -OR- Windows Server 2008 R2 (SP 1) or later -OR- Windows Server 2012 or later -OR- Windows Server 2016

Web Site

IIS (Internet Information Services) 7.0 or later

For the required configuration, see the UCCS - Analytics Deployment Guide.

Data Engine Service

Microsoft .NET Framework 4.6 (full version) or later

To collect Office 365 user subscription data, the following software prerequisites must be met:

  • PowerShell 3.0 or later is required.
  • Microsoft Online Services Sign-in Assistant must be installed.
  • Windows Azure Active Directory Module for Windows PowerShell must be installed.
Query Engine Service

64-bit Java Runtime Environment (JRE) 1.8 or later

Storage Engine Service

64-bit Java Runtime Environment (JRE) 1.8 or later

Gathering Environment

The following is a list of the minimum environments that are supported for data collection:

  • Exchange 2007 (SP1 or later)
  • Exchange 2010 (SP1 or later)
  • Exchange 2013
  • Exchange 2016
  • Exchange Online (Office 365 hybrid deployment with on-premise Exchange)
  • Exchange Online (native Office 365 deployment)
  • Lync 2010
  • Lync 2013
  • Skype for Business 2015
  • Cisco Unified Communications Manager (CUCM) 9.x to 11.0 and 11.5.
Supported Browsers

To access the UC Analytics web site, use one of the following browsers:

  • Microsoft Edge
  • Internet Explorer 10 or later
  • Google Chrome
  • Mozilla Firefox
  • Apple Safari

For information about the rights and permissions needed to configure UC Analytics and to gather information,see the UC Analytics Deployment Guide.

Support & Services

Product Support

Self-service tools will help you to install, configure and troubleshoot your product.

Support Offerings

Find the right level of support to accommodate the unique needs of your organization.