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Archive Manager

Complete email and messaging archive software. Archive Manager is a complete email and messaging content archiving software solution. It enables you to capture, retain, discover and explore your email system using advanced search capabilities. Archive Manager allows a single instance of each message to be captured and granular retention and disposition policies to be applied, ensuring efficient and effective email and message archiving.
Modernize your Microsoft infrastructure 02:06
Archive Manager
Features Tour Specifications Resources Related Products Support

Features

Fast deployment

Deploy the tool quickly without the need to install software on user desktops or on email servers.

Zero impact on users

Reduce storage volume in order to negate mailbox quotas and reduce help desk calls by capturing and indexing new and historical messaging data transparently.

Efficient storage

Dramatically reduce long-term storage needs, as well as the need to maintain the performance of your email servers by storing single-instance email attachments separately from the message body and metadata.

Effective retention capabilities

Using flexible retention rules, achieve compliance with regulatory mandates and keep only the messaging data that you need to keep.

Efficient Discovery

Retrieve messaging data quickly to satisfy legal requests. Accelerate the discovery process by tagging data for categorization or later review, ensuring that only relevant messaging data is exported for further analysis and presentation.

Access from Anywhere

Easily access archived messaging data while offline or from a mobile device.

Securely share data

Seamlessly integrate with external systems to share data with customer relationship management (CRM) systems and collaboration tools, such as Microsoft Office SharePoint Server.

Complete support

Eliminate the need for multiple archiving systems with support for Microsoft Exchange Server, Microsoft Skype/Lync, Novell GroupWise and selected SMTP servers from a single console.

Tour

Configuration Console
Granular Email Search
View Email Message
Email Message History
Email Message Headers
Export Search Results
Mobile Device Search
Login Administration
Configuration Console

Configuration Console

Configure the settings needed to begin using Archive Manager.

Specifications

Before installing or upgrading to Archive Manager 5.6, ensure that your system meets the following minimum hardware and software requirements.

Hardware requirements

For a complete list of hardware requirements, please refer to the Archive Manager Installation and Configuration Guide for Exchange or GroupWise.

Supported Platforms

Microsoft SQL Server, 32-bit or 64- bit version, Enterprise or Standard edition, any of the following:
  • 2017
  • 2016 SP1 - SP2
  • 2016
  • 2014 SP1 - SP3
  • 2014
  • 2012 SP1 - SP4
  • 2012
  • 2008 R2 SP1 - SP3
  • 2008 R2
  • 2008 SP2 - SP4

NOTE: Make sure the compatibility level setting in your SQL Server is not lower than SQL Server 2008.

NOTE: Archive Manager supports TLS 1.2 for connections to SQL Server 2008 R2 SP3 and later versions.

Archive Manager Server Operating System
  • Windows Server 2019
  • Windows Server 2016
  • Windows Server 2012 R2
  • Windows Server 2012
  • Windows Server 2008 R2 SP1 or RTM
  • Windows Server 2008 SP2, 64-bit version
Browser Versions
  • Microsoft Internet Explorer 11, 10, or 9 When using enhanced security on any server-based operating system, the Archive Manager Website must be added to the list of trusted sites to work correctly
  • Microsoft Edge
  • Firefox (latest version) running on Windows or Macintosh.
  • Chrome (latest version) running on Windows or Macintosh.
  • Safari running on Macintosh or mobile devices.
  • Android browsers
External Storage
  • File System
  • NetApp SnapLock 7.2.4
  • EMC Centera 4.2.1, 4.2, 4.1, 4.0, 3.1.4
  • EMC Atmos 2.0
  • Caringo CAStor 6.5.4
  • BridgeHead HT FileStore with HDR 2.2-20, build 23007: Deprecated. Only upgrades supported
  • IBM DR-550 version 5.4.1 (Version 5, Release 4, Level 1)
  • Hedvig Distributed Storage Platform Version 3.7.1

Microsoft Exchange, any of:
  • Exchange Online
  • 2019
  • 2016 CU1 - CU11
  • 2016
  • 2013 CU1 - CU21
  • 2013 SP1
  • 2013
  • 2010 SP3 RU5 - RU22
Active Directory Services
  • Windows Server 2019
  • Windows Server 2016
  • Windows Server 2012 R2
  • Windows Server 2012
  • Windows Server 2008 R2
  • Windows Server 2008
  • Windows Server 2003

Microsoft Exchange, any of:
  • Skype for business 2015
  • Lync 2013
  • Lync 2010

Novell GroupWise, any of:
  • 18.1
  • 18 SP1 - SP2
  • 18
  • 2014 R2 SP1 - SP3
  • 2014 R2
  • 2014 SP1 - SP2
  • 2014
  • 2012 SP1 - SP4
  • 2012
  • 8.0.3 HP3 - HP4
  • 8.0.3
  • 8.0.2

NOTE: Archive Manager is not certified for use with clustered GroupWise host systems configured for parallel processing, load balancing, or fault tolerance.

NetIQ eDirectory Services
  • 9.1 SP1 - SP2, 9.1, 9.0 SP1 - SP4, 9.0 on supported platforms
  • 8.8 SP8, SP7, SP6 on supported platforms
  • 8.7.3 on supported platforms

Prerequisites for servers running Archive Manager services
  • Microsoft .NET Framework 3.5 SP1 must be pre-installed (before running the installer)
  • Supported Archive Manager Server Operating System version. Please verify that your mail system requirements are supported on the desired operating system.
  • Visual C++ 2012 Redistributable for Visual Studio 2012 Update 4: vcredist_x86.exe
  • Visual C++ 2010 SP1 Redistributable Package: vcredist_x86.exe
  • Microsoft .NET Framework 4.5.2
  • SQL Native Client (sqlncli.msi). SQL Native Client 2005 is required. SQL Native Client 2008 is not supported.

To enable text-string searches and indexing of file attachments: You must install iFilters for the file types you want to search and index.

  • iFilters for earlier-version Office file extensions (.doc, .rtf, .xls, .ppt, etc.), and for .txt, .htm and .html files, are installed with Microsoft Windows, and so should already reside on the Archive Manager server. You can verify their installation, and track and manage your iFilters generally, with a third-party iFilter browser; several are available at little or no cost from independent vendors.
  • Adobe bundles a copy of its PDF 32-bit iFilter with its free Adobe Reader 11 software, and offers a free PDF iFilter 64 11.0.01 as a separate download. It is recommended that you use Adobe version 11 PDF iFilters, or FoxIt IFilters.
  • Installing Adobe Reader X uninstalls PDF iFilters, which then need to be reinstalled. For additional information, see www.adobe.com.
Prerequisites for servers running Archive Manager websites
  • Microsoft Internet Information Services (IIS) version 10, 8.5, 8.0, 7.5 or 7.0.

    • Certain role services are required to be manually selected and installed on the web server in order for the Archive Manager Website to run correctly. These roles include: Common HTTP Features; Static Content; ASP.net; ASP; Basic Authentication; Windows Authentication; IIS Management Tools and Scripts; and IIS Management Console.

  • Microsoft ASP.NET (component of Windows, any supported Windows version).
  • Azure Active Directory PowerShell for Graph (for working with Office 365 only): Please install it with the Administrator Account, or Archive Manager Application Pool's identity.
  • PowerShell 3.0 or later versions.

    • The API web service endpoint can be configured to use Windows Authentication or Anonymous Authentication. When using Anonymous Authentication, the web service application performs security checks and authenticates the client using Basic Authentication (plain text user password authentication). When using Windows Authentication, IIS handles the authentication and provides the web service application with a confirmation of the authentication attempt.

    NOTE: Please do not change the authentication mode to Windows Authentication in a pure Office 365 environment because no on-premises Windows logins will be archived by Archive Manager in the scenario.

Archive Manager rights and permissions
  • Administrator Account: The account you are logged in with when you run the Archive Manager Install program.
    • The user who runs the installer must be an administrator over the local computer, as well as on the SQL Server and the GroupWise Server.
    • The account you specify during the installation must have the same permissions.
  • Service Account: (default account name is ArchiveMgr_Service): Specified in the Configuration Console. Used by the Directory Connector, Alert Service, Full-Text Index, Full-Text Search and Message Retention Services.
    • Account is granted full access to the Archive Manager and AfterMail_TEMP databases by the installer.
    • Requires read access to AD, and to the Exchange Organization so it can determine Storage Group information.
    • Must be in the Users group on the local machine, and a member of the local IIS_WPG group on the Web Servers. This is typically done by the installer.
    • Is a member of ArchiveManagerServiceUsers group.
  • ArchiveManagerServiceUsers Group: A Domain Group containing the - Service account.
    • Group is used by installer to apply permissions to file-system locations used by Archive Manager.
Prerequisites for servers running the Exchange Store Manager Service
  • MAPI Support for Exchange Online:
    • Microsoft Outlook 2013 SP1 (32-bit, requires KB3114941 and KB4022169)
  • MAPI support for Exchange 2019 or 2016:
    • Microsoft Outlook 2013 SP1 (32-bit, requires KB3114941 and KB4022169)
    • Microsoft Outlook 2013 (32-bit)
  • MAPI support for Exchange 2013 or 2010:
    • Microsoft Outlook 2013 SP1 (32-bit) with KB3114941 and KB4022169
    • Microsoft Outlook 2013 (32-bit)
    • Microsoft Exchange Server MAPI/CDO 1.2.1: 6.5.8320.0

IMPORTANT: The update KB3114816 for Office and later versions (except KB3114941 and KB4022169) should NOT be installed for Outlook 2013 SP1 because they may crash the ESM service due to a bug from Microsoft.

  • When Exchange 2016 or 2013 works with Outlook 2013 SP1 (32-bit, with KB3114941 and KB4022169 installed), and MAPI over HTTP is enabled on both ends,
    • The ESM service account must have full access permissions to the exported mailboxes. To grant full access, run the following command at the PowerShell command prompt on the Exchange server:

      • Add-MailboxPermission -Identity <mailboxIdentity>-User <your Archive Manager user or group> -AccessRights FullAccess -InheritanceType All -AutoMapping $false

    • For the MAPI Journal Data Loader, the data loader service user account must have full access permissions to the journal mailbox.
  • For the Exchange Store Manager (ESM), the service user account must have Receive As and View Information Store Status permissions to the mail store from which the ESM will export mailboxes.
  • For the MAPI Journal Data Loader, the data loader service user account must have Receive As and View Information Store Status permissions to the mail store that contains the journal mailbox.
  • In a parent/child domain configuration, if you are installing Archive Manager in the child domain, you must create two accounts: an Exchange Store Manager account in the child domain for the Archive Manager installation, and another Exchange Store Manager account in the parent domain.
Prerequisites for servers running GroupWise services

Novell clients:

  • Client for Open Enterprise Server 2 SP4, or
  • Novell Client 2 SP4 for Windows Server 2008 R2 & 2012, or
  • Novell Client 2 SP3 for Windows Server 2008 R2 & 2012, or
  • Novell Client 2 SP2 for Windows Server 2008 & 2008 R2, or
  • Novell Client 2 SP1 for Windows Server 2008 R2, or
  • Novell Client 2 SP1 for Windows Server 2008

GroupWise clients:

The client version must match the server version. For example, if you are using GroupWise Server 2012, you must use GroupWise Client 12.0.0.

  • 18.1.x
  • 18.0.x
  • 14.2.x
  • 14.0.x
  • 12.0.x
  • 8.0.x

    GroupWise Store Manager (GSM):

    • MAPI CDO and SQL Native Client are required for any GSM installation, and for TNEF. TNEF allows messages from Exchange-based mail systems to be processed with rich content, such as meeting invites.
    • It is recommended that GSM run under a separate account than all of the other Archive Manager services.

NOTE: Archive Manager is not certified for use with clustered GroupWise host systems configured for parallel processing, load balancing, or fault tolerance.

NOTE: Archive Manager will only archive objects (Users, Resources and Groups) that are associated with E-Directory.

NOTE: File read, write and execute permissions are required for access to the wpdomain.db file and other associated files and folders.

NOTE: Supervisor-level permission is required for the Novell tree.

Stubbed message reconstruction using the Outlook Form requires the following:
  • Microsoft Office 365 ProPlus, or
  • Microsoft Outlook 2019, or
  • Microsoft Outlook 2016, 64-bit or 32-bit, running on Windows 10, 8.1, 8, or 7 SP1, or
  • Microsoft Outlook 2013, 64-bit or 32-bit, running on Windows 10, 8.1, 8, or 7, or
  • Microsoft Outlook 2010, 64-bit or 32-bit, running on Windows 10, 8, 7, or Vista SP1, or
The Offline Client requires the following:
  • Microsoft Office 365 ProPlus
  • Microsoft Outlook 2019, or
  • Microsoft Outlook 2016, 64-bit or 32-bit, running on Windows 10, 8.1, 8, or 7 SP1, or
  • Microsoft Outlook 2013, 64-bit or 32-bit, running on Windows 10, 8.1, 8, or 7, or
  • Microsoft Outlook 2010, 64-bit or 32-bit, running on Windows 10, 8, 7, or Vista SP1,and
  • Windows Installer 3.1 or later (only for installation).
  • Microsoft .NET Framework Version 4.5.2 and 3.5 SP1.
  • Microsoft SQL Server Compact 4.0
  • Visual Studio 2010 Tools for Office Runtime
  • MSXML 6.0 SP1
The Search Exporter requires the following:
  • Microsoft Office 365 ProPlus, 32-bit, or
  • Microsoft Outlook 2019, 32-bit, or
  • Microsoft Outlook 2016, 32-bit only, running on Windows 10, 8.1, 8, or 7 SP1, or
  • Microsoft Outlook 2013, 32-bit only, running on Windows 10, 8.1, 8, or 7, or
  • Microsoft Outlook 2010, 32-bit only, running on Windows 10, 8, 7, or Vista SP1, and
  • Windows Installer 3.1 or later (only for installation).
  • Microsoft .NET Framework Version 4.5.2 and 3.5 SP1.

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