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Unified Communications Analytics

Capture, analyze and act on information about workforce activities and business processes. With Unified Communications Analytics, you’re able to improve and protect your business by turning the data trapped in your communications systems into understandable, usable and engaging insight into workforce activities, business processes and UC infrastructure needs. UC Analytics uses effective Lync and Skype for Business reporting and Exchange management tools to give IT and users the intelligence to:

  • Improve adoption

  • Increase ROI

  • Speed up migrations

  • Enforce communication policies

  • Meet business objectives

Unified communications analytics


Aggregated analytics

Use a single view to gain insight into your on-premises, hybrid or online UC environments (Microsoft Exchange, Lync/Skype for Business, Office 365 and Cisco Unified Communications Manager) and analyze usage and trends, increase user productivity, and enforce communication policies. UC Analytics provides engaging and immersive cross-platform reporting via any popular Internet browser to reduce the chaos of managing your communications systems.

One-of-a-kind UC suite

Take command of your unified communications with an immersive and flexible cross-platform management, reporting and diagnostics solution. UC Analytics is also part of a broader suite that provides performance and availability for your UC environment. We're the only solution that offers both analytics and diagnostics solution across Microsoft Exchange, Skype for Business, Office 365 and Cisco Unified Communications Manager. Learn more about the Suite.

Improved decision making

Transform data trapped in UC systems into actionable intelligence to improve and protect the business. UC Analytics gives users valuable insight into team collaboration, SLA adherence, customer engagements, personal use of company communications and more. You’ll be able to save time and, potentially, save the business from risk or public embarrassment.

Enhanced investment

Increase the return on your UC investment by encouraging adoption and reducing reliance on costly, traditional communication systems. UC Analytics gives insights into usage, trends and chargebacks across Exchange, Lync/Skype for Business, Office 365 and Cisco Unified Communications Manager as well as analytics into quality of experience by feature, department and user.

Improved quality of experience

Ensure a quality of experience for users that removes the performance barriers to adoption. UC Analytics provides quality of experience reporting within your Lync/Skype for Business deployment to help you offer optimal end-user experiences for audio and visual communications.

Secured communications

Protect intellectual property, personally identifiable information and other sensitive communications from leaving the company. UC Analytics provides data leak prevention and monitoring to ensure communication policy are enforced, saving you from legal or other data risks.

DIY insights and dashboard

Give managers the ability to build and pull their own reports on workforce activities without extensive technical training and know-how.


Analytics dashboard
DIY insights
Better business decisions
Improve UC adoption
Enhanced user experience
Simplified migrations
Build chargebacks
DLP reporting
Analytics dashboard

Analytics dashboard

Quickly gain insights across your unified communications systems.


Before installing UC - Analytics, ensure your system meets the following minimum hardware and software requirements:




Unified Communications Analytics

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Support & Services

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