For the best web experience, please use IE11+, Chrome, Firefox, or Safari
Free Trials Request Pricing
Home / Products / KACE Go Mobile App

KACE Go Mobile App

Provide service and support on-the-go. Access the KACE Systems Management Appliance from your mobile device, enabling you to remain effective across multiple office locations and while you’re on the road. Available at Google Play and the App Store, the free KACE Go Mobile App lets you review and respond to real-time, service desk notifications, examine inventory details and deploy software from anywhere.
KACE Go Mobile App
Download Mobile App

Nav Menu

KACE Go Mobile App

Maintain centralized control while providing the right level of support

Effectively manage support incidents regardless of your device or location. Get real-time alerts and complete your work with easy-to-use workflows for creating, cloning, reviewing, updating, deleting and resolving mobile service desk tickets. The KACE Go Mobile service desk app enables you to call or email an end user from within the service ticket, allowing for faster assistance. Improve escalation accuracy, enhance root cause isolation abilities and increase end user satisfaction.

KACE Go Mobile App requires KACE Systems Management Appliance v5.5 or later to operate. Please see the release notes for information on enabling mobile access.

Features

Asset Management

Add, edit or delete an asset within the app with the Comprehensive Asset Management ability

Barcode Scan

Find an existing asset, or enter a new one, simply by scanning a barcode

Knowledge base article search

Quickly search knowledge base articles stored within the KACE Systems Management Appliance

On-the-go software distribution

Simplify software distribution and enforce updates while changing locations and devices

End-user ticket submission

Allow end users to submit service tickets, view status and read knowledge base articles via their mobile devices

Support for photgraphs

Users can take a photograph and attach it to the mobile help desk ticket to aid troubleshooting

Granular ticket and queue information

Get deep dives into related system information from a ticket and view other associated tickets and queues

Detailed system inventory

Get visibility into inventory details from the KACE Systems Management Appliance for a granular view of machine history

Sensitive data protection

The KACE Go Mobile App does not store information on the mobile client device to protect sensitive information

Extended control and security

Control user roles and access to the mobile service desk app, according to your custom roles
NOTE: KACE Go Mobile App requires KACE SMA v5.5 or later to operate. Please see the release notes for information on enabling mobile access.

Tour

Login screen
Home Screen
Service Desk Tickets
Service Desk Details
Assets Home Screen
Barcode Scanned Screen
Asset Details
Inventory Device Details
Login screen

Login screen

Log in with your mobile device and get KACE Systems Management Appliance functionality in your pocket.

Specifications

Before installing KACE GO, ensure that your system meets the following minimum hardware and software requirements:

  • KACE Go Mobile App for iOS is compatible with iPhone, iPod Touch and iPad, and requires iOS 9.0 or higher.
  • KACE Go Mobile App for Android is compatible with Android phones and tablets, and requires Android 5.0 or higher.
  • Both versions of the KACE Go Mobile App require access to a KACE Systems Management Appliance, v7.0 or higher. Some features (such as Asset Management and Barcode Scanning) are only available with KACE Systems Management Appliance version 7.0 or later.

Resources

View All
Technical Brief

Educators Love Chromebooks. Now IT Admins Will, Too.

The use of Chromebooks in education is skyrocketing because they’re affordable, easy to use, and shareable. But IT admins need ...
White Paper

The Ten Key Features You Need in a Service Desk Solution

How to make your users happy and your IT staff more productive
Infographic

Automate endpoint security with KACE

Check out this infographic showing how unified endpoint management and KACE by Quest helps you discover, manage and secure your...
Case Study

Credit union cuts disk imaging and deployment time by 70 percent

Coastal Community Credit Union’s IT department needed to deploy and manage its growing number of endpoints to keep up wit...
White Paper

Ensuring Rock-Solid Unified Endpoint Management White Paper

This whitepaper will discuss best practices for managing all the devices connected to your infrastructure.
White Paper

Redmond-Ensuring Rock-Solid Unified Endpoint Management

How is IT supposed to keep track of all those endpoints and the data that may be added, deleted or changed? Find out by checkin...
White Paper

Quest® Unified Endpoint Management in Federal Organizations

Learn how Quest’s UEM solution help Federal organizations' IT departments face the challenges of endpoint security, compliance ...
White Paper

Build better endpoint security to protect your entire network

Discover how the KACE Systems Management Appliance helps you secure and manage your entire endpoint landscape.

Get started now

Take the next step
Download Mobile App

Support and services

Product Support
Self-service tools will help you to install, configure and troubleshoot your product.

Support Offerings
Find the right level of support to accommodate the unique needs of your organization.

Professional Services
Search from a wide range of available service offerings delivered onsite or remote to best suit your needs.

Education Services
Training courses delivered through online web-based, on-site or virtual instructor-led.