Incident Response for AD and Entra ID
When ransomware strikes, we’ll get you back online faster. Active Directory & Entra ID are mission critical. When compromised, every minute counts. With 500+ global specialists and thousands of successful recoveries, Quest delivers rapid response.
- 24/7 emergency response for fast recovery
- Expert teams ready worldwide
- Flexible on-premises or cloud recovery
Impact of AD and Entra ID downtime
$730k cost per hour
No access to applications
Regulatory compliance fines
Higher cyber insurance costs
Customer retention risk
Tarnished brand reputation
Key Benefits
Rapid response
Get expert identity recovery support within minutes of your call, any time of day or night.
Global reach
Access regional support teams who understand local requirements and speak your language.
Proven expertise
Trust the team that thousands of organizations rely on for identity infrastructure recovery.
Maximum flexibility
Choose from on-premises, virtual, or cloud recovery options that best fit your situation.
Scaled support
Leverage our team of 500+ specialists for incidents of any size or complexity.
Business continuity
Minimize financial impact and protect your reputation through swift, secure recovery.
Why organizations trust Quest
Global leader in AD recovery
Quest Software stands at the forefront of Active Directory and Entra ID disaster recovery, serving thousands of organizations globally. Our comprehensive incident response approach combines advanced recovery solutions with battle-tested expertise, ensuring your business stays protected against sophisticated cyber threats targeting identity services.
The Quest difference
When disaster strikes, our incident response process kicks into high gear immediately. An experienced incident manager connects with your team to assess the situation and develop a targeted recovery strategy. This coordinated approach allows your team to handle parallel restoration activities while we focus on bringing your identity services back online.
Impact prevention
According to Forrester Consulting, the cost of AD and Entra ID downtime can reach $730,000 per hour. Without access to critical applications, organizations face regulatory compliance violations, increased insurance premiums, and potential damage to customer relationships and brand reputation. Quest's rapid incident response team helps minimize these impacts through swift, secure recovery.
Worldwide support
Quest provides comprehensive incident response support through dedicated regional support centers across the Americas, Europe, Middle East, Africa, and Asia-Pacific regions. Our global presence ensures you'll always reach a local support team that understands your region's specific needs and requirements.