[MUSIC] The KACE K1000 is very easy to use. It saves us definitely a lot of time. Once we plugged it in, 30 minutes later it was all set up.
Ping is a family-owned business started in 1959 by a man named Karsten Solheim. He started out inventing the first Ping putter in his Redwood City, California, garage.
Today Ping has approximately 1300 users plus we have offices in Phoenix, Great Britain, Japan, and also Canada.
We have approximately eight buildings, or three or four blocks of campus. So in order to actually access a computer, our PC technicians had to do a sneakernet. It would take us at least 30 minutes just to walk across campus to find out the specs for that workstation.
But now with K1000, in the inventory Module, I'm able to find it in less than a minute. When users call in with issues, you don't have to ask them to open up a command prompt and tell me, hey, what computer are you on? There is a barcode on the front. We have to explain where the barcode is.
Now, we know who the users are. With the K1000 inventory, we type in the user's name and now we find all the information on that computer. And then we can actually remote in and help them out.
Before we had the K1000, we really didn't have a patching system. We would pretty much go out to the internet and download all the Windows updates. Then once it's installed, we'd cross our fingers, hope our applications and our drivers are still working.
But now, once we got the K1000, we can actually pre-approve the patching before actually deploying it out to campus. It makes me an effective IT person because I'm actually testing it before I actually deploy it out.
With security, we don't have to go through and find security patches. All the patching is all done in K1000. There is a list of pre-approved security patches that's listed once a month. So I don't have to go out and find these updates myself. KACE, or K1000, does it for me
It is so essential now that, every day when we boot up our computers in the morning, the first thing we do is open up the user portal, the service desk, to see what tickets there are. Before we had the K1000 Service Desk, users would call in with issues in numerous calls. And they'll the voicemails because the phones never stopped ringing.
But after we got to Service Desk through the K1000, now that we can actually streamline the process from opening calls through the Service Desk portal, it helps the help desk analysts a lot. They don't have to be on the phone all the time. When users submit Service Desk tickets, it goes through our help desk e-mail system and they'll just create a call from there.
The K1000 is definitely easier to use and very affordable. With the K1000, I have time to do other things. It makes me more efficient, really giving me the power to do more.
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